Knowledge base | ItaliaRail FAQ

What is the difference between passes and tickets?

What is the difference between a consecutive day pass and a flexipass?

What is a mini fare, and how is it different from a normal fare?

How far in advance should I book my train tickets?

How do I book my train tickets on ItaliaRail.com?

Customer Service

What if my question is not answered here?

How do I contact the Customer Satisfaction Team?

What are the hours of the Customer Satisfaction Team?

I'm traveling with a group. How can I make sure we're all sitting together?

Can I get a discount if I'm traveling in Italy with a group?

Packing & Luggage on Trains

Will there be someone to help me with my luggage on the train?

What do I need to know about luggage on Italian trains?

How do I pack for my trip?

Payment Information

Is there peak and off-peak pricing?

What currency is used for ItaliaRail purchases?

What form of payment does ItaliaRail.com accept?

What's the difference between a point-to-point train ticket and a rail pass?

Which is best for my trip, a rail pass or point-to-point tickets?

What is the difference between a Eurail and Interrail rail pass?

What type of rail pass should I purchase?

What does rail passholder mean?

Are there security checkpoints at the train station?

Tips to travel safe in Italy

Station Services

What services are available in an Italian train station?

What do I need to know about Italian train stations?

What services are available at the ItaliaPass Lounge at Termini Station in Rome?

Can I store luggage at the train station?

Are there services for travelers with disabilities?

Ticket Changes, Cancellations & Refunds

How can I get a refund for my ticket?

What happens if my train is canceled?

I booked my ticket for the right city but the wrong station. How can I change it?

How can I get an ItaliaPass Refund?

How do I change a ticket/reservation?

Ticket Classes & Fare Rules

What does "ItaliaPack" fare mean?

What are available discounts?

What is 'guaranteed minimum services'?

What does "Adult Standard" mean?

What does "Two for One" mean?

Train Schedules in Italy

What constitutes a rail day and month?

Are train schedules the same on holidays?

How can I find out what the train schedules are in Italy?

Italy Train Schedules

Train Strikes in Italy

How will I know if there's a train strike?

What do I do if there's a train strike?

What happens if my train is already traveling (departed at station) when strikes occur?

Is my service guaranteed?

Train Travel Basics

Important Phrases in Italian for Train Travel

Is there smoking on trains?

Do you have a map of train routes in Italy?

What is ItaliaRail.com's relationship with Trenitalia?

Why should I consider train travel in Italy?

Types of Trains

What are scenic trains in Italy?

What are "Italo" trains?

What is a night train?

What are "Thello" trains?

What are "Trenord" trains?