How do I contact the Customer Satisfaction Team?

Please email us at or call us toll-free at  (+1) 877 375 7245 to speak with a member of our customer satisfaction team, or,  If you are in Italy, you can call us locally to our number in Italy (+39) 06 9763 2451.

ItaliaRail customer satisfaction phone lines are open Monday through Friday, from 9 a.m. to 9 p.m. ET, and from 9 a.m. to 5 p.m. on Saturday and Sunday.

Let us know how we can help you. Our customers’ happiness is our top priority.

Mailing Addresses:

In the U.S.
InterRail, LLC
681 Washington St., Suite 17
Norwood, MA
In the U.K.
ItaliaRail, LTD 
1 Derby Rd., Eastwood
Nottingham, NG16 3PA
In Canada
Railkey Technology
370 Guy, Suite 207
Montreal, QC
H3J 1S6


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