What if my question is not answered here?

We apologize that our existing FAQs don't answer your question. Customer satisfaction is our top priority. Please email us or contact us at one of the numbers or email listed below, and include all details we might need—including order number if you've already made a purchase—and we'll get back to you as soon as possible. 

ItaliaRail Customer Service:

  • Toll-Free: (+1) 877 375-7245
  • Direct US: (+1) 617 925-7702
  • Direct Italy: (+39) 06 9763 2451
  • info@italiarail.com

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How do I contact Customer Service?

Please email us at info@italiarail.com or call us toll-free at  (+1) 877 375 7245 to speak with a member of our customer service team, or,  If you are in Italy, you can call us locally to our number in Italy (+39) 06 9763 2451.

ItaliaRail customer service phone lines are open Monday through Friday, from 9 a.m. to 9 p.m. ET, and from 9 a.m. to 5 p.m. on Saturday and Sunday.

Let us know how we can help you. Our customers’ happiness is our top priority.

Mailing Addresses:

In the U.S.
InterRail, LLC
681 Washington St., Suite 17
Norwood, MA
02062
USA
 
In the U.K.
ItaliaRail, LTD 
1 Derby Rd., Eastwood
Nottingham, NG16 3PA
UK
 
In Canada
Railkey Technology
370 Guy, Suite 207
Montreal, QC
H3J 1S6
CA

 

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What are the hours of Customer Service?

ItaliaRail customer service provides 24-hour email coverage although our phone lines are opened 12 hours a day on weekdays Monday through Friday, 9 a.m. and 9 p.m. ET (Eastern Time Zone - US/CA), and 8 hours on weekends from 9 a.m. to 5 p.m. ET on Saturday and Sunday. If you urgently need to contact us after phone hours, please send us an email with the word URGENT in the title and the reason of your emergency.

You can contact us also via our Instant Messenger chat service on ItaliaRail.com. 

Let us know how we can help you. Our customers’ happiness is our top priority.

Customer Service Contact Information:

  • Toll-Free US/CA: (+1) 877 375-7245
  • Direct US/CA: (+1) 617 925-7702
  • Direct Italy: (+39) 06 9763 2451
  • info@italiarail.com

Return to FAQ page.