ItaliaRail Terms & Conditions
Use of this website constitutes your agreement to all our terms and conditions. If you do not agree to our terms and conditions, then you are not authorized to use this site.
The information contained within this web site is the property of ItaliaRail and the use of it is subject to the restrictions below.
The information given on this site is constantly updated and subject to change. ItaliaRail cannot be held responsible for inaccuracies, typographical errors or photographic errors on this site.
Information entered on this site by the user will not be used for any other purpose other than that which the user intended as laid out on the site.
ItaliaRail cannot be held responsible for any inaccuracies of any kind, which may appear on any other site that is linked to this site.
ItaliaRail reserves the right to update and make any changes to this site at any time, without notice to the user.
TERMS OF BUSINESS
Only tickets purchased from ItaliaRail can be exchanged or refunded. If you wish to change the date or amend the booking in any way, a fee will be charged.
ItaliaRail acts only as booking agent and has no control over, nor responsibility for, the passes, carriers and other travel accommodations listed on this site. All bookings are accepted and all tickets, passes and vouchers are issued on the express condition that ItaliaRail is not responsible nor liable for any loss (consequential or otherwise) damage (including, but not limited to, loss of, or damage to passengers' clothes, baggage, property, whatsoever); death, injury, delay, inconvenience or irregularity caused by, or arising from, or in connection with, any defect in any vehicle or other land or sea conveyance used, rented, or traveled in; or through the negligence, willful misconduct, strikes, or other acts, defaults, or omissions of any carrier, car rental or other provider of goods and services.
Rail Refund Plan is recommended.
Every booking accepted is subject to the conditions, tariffs and regulations imposed by the rail, shipping, bus, car rental, car insurance, or other companies, firms, or persons concerned. Please note: All Italian tickets, both domestic and cross-border, must be validated at the machines on the platform before use; failure to do this will result in a fine.
Travelers are responsible for ensuring that they have all necessary travel documents and visas.
If you cancel your tickets, you must return them to ItaliaRail before the first date of travel. We will then refund the cost of the tickets subject to the deduction of cancellation fees based upon the fare rules for the tickets. These will alter, depending on the relevant ticket conditions. In addition we have an overall administration charge on canceled tickets. In the event that tickets are not canceled prior to your train’s departure or as determined by the rules of the fare booked, no refund can be given.
It is not possible to change your ticket or your booking or receive a refund if decide not to travel. You may not travel on any train other than the one booked.
If you travel on a train other than the one booked, you will be deemed to be traveling without a valid ticket.
Please note that applications for exchange or refund of tickets should be made by first calling or emailing ItaliaRail.
ItaliaRail cannot accept responsibility for postal delays or damaged tickets once they have been officially dispatched.
For tickets or passes being sent by postal services, please allow at least three working days for delivery to US addresses and five to seven days for international deliveries. Ticket orders for travel within three days cannot be accepted through this site and have to be ordered by telephone. Please call for further information and help.
When your booking has been confirmed, your tickets will be either electronically emailed to you or dispatched direct to your door, to the address you have given by DHL, Federal Express or National Postal Service. Electronic orders will be processed immediately, while orders requiring shipment will be processed within one business day of receipt.
Every effort will be made to ensure that your order is delivered on time.
When you book your passes and tickets online you will be charged a service fee. All bookings made through our Call Center are subject to a processing fee.
We accept Visa, MasterCard, American Express, and Discover.
Refund, Cancellation, Changes, and Exchanges
- Lost or stolen passes are not refundable, exchangeable, or replaceable.
- Any handling and/or issuing charges for passes are non-refundable.
- Unused Rail Passes are refundable within one (1) year from issue date or six (6) months from issue date where so stated, provided they have not been validated, have been canceled and so stamped at a retail station in Europe prior to the beginning of the validation period.
- All refunds on Rail Passes are subject to a 15% cancellation charge.
- Partially used or validated passes are 100% nonrefundable.
- All train tickets are non-refundable, if cancelled within 24 hours of the train’s departure or determined by the fare specific rules.
- Cancellation requests are subject to a 30% penalty when received 24 hours prior to the train’s departure.
- The cancellation breakdown is as follows: 20% penalty to Trenitalia; Thello charges a 10% penalty on Normal/ Adult fare; the Smart fare is non-refundable; the Go fare is 50% penalty, and cancellations must be made at least 3 days prior.
- Changes to your Ticket Reservation (PNR) can sometimes result in a fare increase—you will be charged the difference, in addition to any applicable Change Fees. NOTE: There is no refund if the new fare is less expensive.
- No Ticket Reservation (PNR) changes are allowed within 24 hours prior to your train’s scheduled Departure time.
- Your Ticket Reservation (PNR) is only valid for the Departure and Arrival stations on the ticket. No station changes or substitutions are allowed.
Prices are subject to change without prior notice.
Website for information purposes only
This website is intended for general information purposes only. The information should not be used as a substitute for any form of advice on rail passes and tickets or other activities of ItaliaRail. All information on this website is free of obligations and is subject to change. The information (including prices) mentioned on this website does not constitute a legally binding purchase offer.
Accuracy of information
ItaliaRail has composed this website with utmost care. However, no warranty or representation, express or implied, is given as to the accuracy or completeness of the information. In no event will ItaliaRail, nor any of its members, directors, employees or advisors accept any responsibility or liability for any (consequences of) mistakes, in-accurateness or incompleteness of the (information on) this website. In particular, ItaliaRail will not be liable for any mistakes or incorrectness as to prices and conditions with respect to the use and/or validity of rail passes, tickets or other ItaliaRail services.
This website may contain hyperlinks to other websites or may make reference to other websites. The (accuracy of) the information on these websites has not been investigated nor analyzed by ItaliaRail. ItaliaRail is not responsible for and will not be liable for the content of these websites.
(Intellectual) Property rights
ItaliaRail reserves all copyright, trademark, patent, intellectual and other property rights in the information on this website, and no express or implied license is granted in respect thereof. Any unauthorized use or reproduction of the information or proprietary rights contained in this website is strictly prohibited.
This site is owned and operated by International Rail LLC.
Reviews and Disputes
ItaliaRail makes every effort to resolve your complaints to your satisfaction. You agree that any review, comment, complaint or reference you post to any forum will be accurate, factual and fair to our employees and to ItaliaRail.
Some jurisdictions (including Quebec) do not permit mandatory arbitration of consumer disputes or choice of governing law, so this clause may not apply to you.
If any dispute or controversy shall arise out of or relating to the interpretation, implementation or performance of any of the provisions of these terms and conditions, you agree that such dispute shall be resolved by arbitration. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. Unless otherwise required by law, these terms and conditions are governed by and will be interpreted in accordance with the laws of the State of Massachusetts and of the laws of the United States applicable therein, without regard to any principles of conflicts of law. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to 201 Somerville Ave 2nd Floor, Somerville, MA 02143.
If you have any questions or concerns regarding these terms and conditions please contact us at firstname.lastname@example.org.
ItaliaRail.com is committed to protecting the online privacy of visitors to our website. This policy applies only to the website and online services provided by ItaliaRail.com. The purpose of this policy is to inform you about the types of information we gather about you when you visit our website, how we may use that information, and how we disclose it to third parties.
ItaliaRail.com complies with the U.S.-E.U. Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. ItaliaRail.com has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view ItaliaRail.com’s certification, please visit http://www.export.gov/safeharbor/.
I. Information We Collect
At various locations on our websites, such as in our order forms (and potentially surveys and polls), we may request that you supply us with “personal information,” such as your name, email address, mailing and shipping addresses, home, work or mobile telephone number, and/or credit card information. You will always know when we are collecting personal information, because we only collect personal information when you voluntarily submit it to us through our online forms and questionnaires. Although you do not have to provide us with any information to visit our websites, you may not be able to fully utilize all of the services on our websites if you choose not to provide certain information. If you do choose to give us personal information through our websites, we will collect and retain that information.
When you use our websites, we may also collect “non-personal information,” which is information that, by itself, cannot be used to identify or contact you, such as demographic information (your age, gender, income, education, profession, zip code, etc.). Non-personal information may also include technical information, such as your IP address, the type of browser you are using, the websites you visit immediately before and immediately after you visit our websites, and other anonymous data involving your use of our websites. Non-personal information may also include information that you provide us through your use of our website
We collect personal information from you when you purchase products from our online order process. For example, we require you to provide your name, contact information, shipping and billing addresses, and a credit card number before we process your orders. We also collect information about your transactions with us. We may use the information that you provide to communicate with you about products purchased through our online service, to provide customer support in connection with those products.
II. How We Use the Information
Our Services and Websites
We use your personal information to provide you any services that you may request or require, to communicate with you, to allow you to make purchases. We use aggregated non-personal information about our users to understand our website’s demographics, such as the geographic distribution of our users, the age ranges of our users, or a combination of these or other demographics. We use the non-personal information we collect to analyze how our websites are being used, and to improve the content of our websites, online product offerings, and promotional efforts.
If you send us an email with questions or comments, we may use your personal information to respond to your questions or comments, and we may save your questions or comments for future reference. However, aside from our reply to such an email, it is not our standard practice to send you email unless you request a particular service that involves email communications or in order to provide customer support in connection with those products. There may be times when you will have the opportunity to subscribe to an email list or electronic newsletter that will send information about our websites to your email address. However, we will provide you with the option to change your preferences and opt-out of receiving those communications.
If you make a purchase through our online ordering service, we may use the information you provide to send you important announcements and updates regarding our website or online service. In those instances, we will provide you with the option to change your preferences and opt-out of receiving those communications. When you provide us with your personal information to make a purchase through our online ordering, we only use this information to process your online order and credit card number. We also use your address and billing information to bill you and provide associated support.
III. Disclosure of Information to Third Parties
We sometimes engage unaffiliated businesses to assist us in providing you certain services. For example, we may hire a shipping company to help us deliver our products or services to you. We may also use third parties to process online transactions and credit card payments. In those instances, we may need to share your personal information with them. We require these companies to use your personal information only to provide the particular product or service and do not authorize them to use your personal information for any other reason.
We may disclose personal information when we are required or requested to do so by law, court order or other government or law enforcement authority or regulatory agency; to enforce or apply our rights and agreements; or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of ItaliaRail.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
IV. Security of Information
The security of your personal information is important to us. We maintain physical, electronic, and procedural safeguards to secure your personal information. However, “perfect security” does not exist on the Internet, and there is always some risk in transmitting information electronically. This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry, SSL (Secure Sockets Layer). The site employs SSL via a digital certificate issued by Thawte.
If you have any questions about the security at our website, you can send an email to email@example.com.
V. Information Accuracy
We encourage you to contact us at firstname.lastname@example.org to resolve any issues or complaints. We would also like to notify you that you have the option of independent recourse should you choose.
ItaliaRail.com is committed to cooperating with European Union Data Protection Authorities (DPAs) in the investigation and resolution of complaints brought under the Safe Harbor; and will comply with any advice given by the DPAs where the DPAs take the view that the organization needs to take specific action to comply with the Safe Harbor Principles, including remedial or compensatory measures for the benefit of individuals affected by any non-compliance with the Principles, and will provide the DPAs with written confirmation that such action has been taken.
This Policy is effective as of June 2015. We reserve the right to change this policy at any time, and will post any changes to this Policy as soon as they go into effect. Please refer back to this Policy on a regular basis.
VI. Trenitalia S.p.A. Night Train Personal Data Protection Policy
The below is the Personal Data Protection Policy of Trenitalia S.p.A.—the railway responsible for the night train service.
Personal data protection – Italian law 196/2003- art 13.
According to the Italian law 196, dated June 30th, 2003, article 13, “Code for the protection of personal data” and, as provided by Trenitalia transportation rules, we inform You that, as from October 1st, 2010, it is compulsory to travel in night accommodations (beds and couchettes) provided with ID (Passport or Identity card).
The staff on board will record the following information: name, surname, reference number of the ID. As from December 12th, 2010, when buying the ticket for the night trains, customers’ names travelling must be indicated on the ticket.
All of these data will be treated for all purposes related to the safety of all corporate assets of Trenitalia. Personal data listed above are also necessary for the validity of the ticket.
The holder of all customers’ data is Trenitalia S.p.A Company, in Rome, at p.zza della Croce Rossa 1, 00161.
The information requested will be kept as long as necessary, in order to pursuit all of the purposes listed above and they will be used exclusively by manual means and/or information systems, adopting the suitable measures to ensure the security and confidentiality of customers’ data.
All of the customers’ data will not be disclosed to third parties and they will not be disclosed outside Trenitalia, except for all the cases provided by law.
“Compagnia Internazionale delle Carrozze Letto e del Turismo S.A” and “Società Wasteels International Italia Srl” will be informed as companies in charge of the night services on the train and, consequently, of all customers’ data collection.
The list of all the persons in charge of customers’ data can be examined in Rome, at Trenitalia Divisione Passeggeri N/I building, at p.zza della Croce Rossa 1.
Any right against the responsible of data collection may be exercised under the Italian law 196/03 article 7.