Terms & Conditions

Use of this website constitutes your agreement to all our terms and conditions. If you do not agree to our terms and conditions, then you are not authorized to use this site.


LEGAL NOTICES

The information contained within this web site is the property of ItaliaRail and the use of it is subject to the restrictions below.

The information given on this site is constantly updated and subject to change. ItaliaRail cannot be held responsible for inaccuracies, typographical errors or photographic errors on this site.

Information entered on this site by the user will not be used for any other purpose other than that which the user intended as laid out on the site.

ItaliaRail cannot be held responsible for any inaccuracies of any kind, which may appear on any other site that is linked to this site.

ItaliaRail reserves the right to update and make any changes to this site at any time, without notice to the user.


TERMS OF BUSINESS

Only tickets purchased from ItaliaRail can be exchanged or refunded. If you wish to change the date or amend the booking in any way, a fee will be charged.

ItaliaRail acts only as booking agent and has no control over, nor responsibility for, the passes, carriers and other travel accommodations listed on this site. All bookings are accepted and all tickets, passes and vouchers are issued on the express condition that ItaliaRail is not responsible nor liable for any loss (consequential or otherwise) damage (including, but not limited to, loss of, or damage to passengers' clothes, baggage, property, whatsoever); death, injury, delay, inconvenience or irregularity caused by, or arising from, or in connection with, any defect in any vehicle or other land or sea conveyance used, rented, or traveled in; or through the negligence, willful misconduct, strikes, or other acts, defaults, or omissions of any carrier, car rental or other provider of goods and services.

Rail Refund Plan is recommended.

Every booking accepted is subject to the conditions, tariffs and regulations imposed by the rail, shipping, bus, car rental, car insurance, or other companies, firms, or persons concerned. Please note: All Italian tickets, both domestic and cross-border, must be validated at the machines on the platform before use; failure to do this will result in a fine.

Travelers are responsible for ensuring that they have all necessary travel documents and visas.

If you cancel your tickets, you must return them to ItaliaRail before the first date of travel. We will then refund the cost of the tickets subject to the deduction of cancellation fees based upon the fare rules for the tickets. These will alter, depending on the relevant ticket conditions. In addition we have an overall administration charge on canceled tickets. In the event that tickets are not canceled prior to your train’s departure or as determined by the rules of the fare booked, no refund can be given.

It is not possible to change your ticket or your booking or receive a refund if decide not to travel. You may not travel on any train other than the one booked.

If you travel on a train other than the one booked, you will be deemed to be traveling without a valid ticket.

Please note that applications for exchange or refund of tickets should be made by first calling or emailing ItaliaRail.

ItaliaRail cannot accept responsibility for postal delays or damaged tickets once they have been officially dispatched.
For tickets or passes being sent by postal services, please allow at least three working days for delivery to US addresses and five to seven days for international deliveries. Ticket orders for travel within three days cannot be accepted through this site and have to be ordered by telephone. Please call for further information and help.

When your booking has been confirmed, your tickets will be either electronically emailed to you or dispatched direct to your door, to the address you have given by DHL, Federal Express or National Postal Service. Electronic orders will be processed immediately, while orders requiring shipment will be processed within one business day of receipt.

Every effort will be made to ensure that your order is delivered on time.
 

Processing Fees

When you book your passes and tickets online you will be charged a service fee. All bookings made through our Call Center are subject to a processing fee.

We accept Visa, MasterCard, American Express, and Discover.


Refund, Cancellation, Changes, and Exchanges

Rail Passes:

  • Lost or stolen passes are not refundable, exchangeable, or replaceable.
  • Any handling and/or issuing charges for passes are non-refundable.
  • Unused Rail Passes are refundable within one (1) year from issue date or six (6) months from issue date where so stated, provided they have not been validated, have been canceled and so stamped at a retail station in Europe prior to the beginning of the validation period.
  • All refunds on Rail Passes are subject to a 15% cancellation charge.
  • Partially used or validated passes are 100% nonrefundable.

Rail Tickets:

Cancellations:

  • All train tickets are non-refundable, if cancelled within 24 hours of the train’s departure or determined by the fare specific rules.
  • Cancellation requests are subject to a 30% penalty when received 24 hours prior to the train’s departure.
  • The cancellation breakdown is as follows: 20% penalty to Trenitalia; Thello charges a 10% penalty on Normal/ Adult fare; the Smart fare is non-refundable; the Go fare is 50% penalty, and cancellations must be made at least 3 days prior.

Changes:

  • Changes to your Ticket Reservation (PNR) can sometimes result in a fare increase—you will be charged the difference, in addition to any applicable Change Fees. NOTE: There is no refund if the new fare is less expensive.
  • No Ticket Reservation (PNR) changes are allowed within 24 hours prior to your train’s scheduled Departure time.
  • Your Ticket Reservation (PNR) is only valid for the Departure and Arrival stations on the ticket. No station changes or substitutions are allowed.

Prices are subject to change without prior notice.
 

Disclaimer

Website for information purposes only

This website is intended for general information purposes only. The information should not be used as a substitute for any form of advice on rail passes and tickets or other activities of ItaliaRail. All information on this website is free of obligations and is subject to change. The information (including prices) mentioned on this website does not constitute a legally binding purchase offer.

Accuracy of information
ItaliaRail has composed this website with utmost care. However, no warranty or representation, express or implied, is given as to the accuracy or completeness of the information. In no event will ItaliaRail, nor any of its members, directors, employees or advisors accept any responsibility or liability for any (consequences of) mistakes, in-accurateness or incompleteness of the (information on) this website. In particular, ItaliaRail will not be liable for any mistakes or incorrectness as to prices and conditions with respect to the use and/or validity of rail passes, tickets or other ItaliaRail services.

Other sites
This website may contain hyperlinks to other websites or may make reference to other websites. The (accuracy of) the information on these websites has not been investigated nor analyzed by ItaliaRail. ItaliaRail is not responsible for and will not be liable for the content of these websites.

(Intellectual) Property rights
ItaliaRail reserves all copyright, trademark, patent, intellectual and other property rights in the information on this website, and no express or implied license is granted in respect thereof. Any unauthorized use or reproduction of the information or proprietary rights contained in this website is strictly prohibited.

This site is owned and operated by International Rail LLC.

Reviews and Disputes
ItaliaRail makes every effort to resolve your complaints to your satisfaction. You agree that any review, comment, complaint or reference you post to any forum will be accurate, factual and fair to our employees and to ItaliaRail.

Some jurisdictions (including Quebec) do not permit mandatory arbitration of consumer disputes or choice of governing law, so this clause may not apply to you.

If any dispute or controversy shall arise out of or relating to the interpretation, implementation or performance of any of the provisions of these terms and conditions, you agree that such dispute shall be resolved by arbitration. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. Unless otherwise required by law, these terms and conditions are governed by and will be interpreted in accordance with the laws of the State of Massachusetts and of the laws of the United States applicable therein, without regard to any principles of conflicts of law.  To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to 201 Somerville Ave 2nd Floor, Somerville, MA 02143.

Contact
If you have any questions or concerns regarding these terms and conditions please contact us at info@italiarail.com.