Contact Us welcomes your questions and feedback. 

Please call us toll-free at (877) 375-7245 to speak with a member of our customer service team, or email us at Our direct local number in Italy is (+39) 06 9763 2451.

ItaliaRail customer service phone lines are open are Monday through Friday, 9 a.m. and 9 p.m. ET, and 9 a.m. to 5 p.m. on Saturday and Sunday. 

Please don't hesitate to contact us via our Instant Messenger chat service on We are also proud to provide 24-hour email coverage. Let us know how we can help you. Our customers’ happiness is our top priority.

Group Discounts in Italy
Please go to our dedicated page and complete our Group Travel Form. One of our customer care specialists will be in touch with you to help you with your travel plans—and to help you save 10% - 30% on your travels.

Telephone & Email:

Toll-Free: (877) 375-7245
Direct US: (617) 925-7702
Direct Italy: (+39) 06 9763 2451

Mailing Addresses:

In the U.S.
201 Somerville Ave 2nd Floor
Somerville, MA 02143
In the U.K.
ItaliaRail LTD
1 Derby Rd., Eastwood
Nottingham, NG16 3PA
In Canada Travel Services LTD
2362 Selwyn Rd.
Victoria, BC V9B 6L8
For DHL, UPS and Fedex:
International Rail, LLC
681 Washington St.
Suite 17
Norwood, MA