Find Train Tickets in Italy welcomes your questions and feedback. 

At ItaliaRail, we’ve helped millions of vacationers through their Italian holidays over the past 20 years. If you have any questions while you are in the booking stages of your trip or while you are abroad, don’t hesitate to contact us.


We’re here to help you! Contact our customer service team at


Call us toll-free at 1(877) 375-7245 to speak with a member of our award winning customer service team. International charges may apply for those calling from outside of North America.


Our direct local number in Italy is (+39) 06 9763 2451.


ItaliaRail customer service phone lines are open Monday through Friday, 9 a.m. to 5 p.m. ET. 


Mailing Addresses:


In the U.S.
PO BOX 428
Franklin, MA 02038


In the U.K.
ItaliaRail, LTD 
1 Derby Rd., Eastwood
Nottingham, NG16 3PA


In Canada
Railkey Technology
370 Guy, Suite 207
Montreal, QC
H3J 1S6


Telephone and email:
Toll-Free: 1(877)375-7245
Direct US: 1(617)925-7702
Direct Italy: (+39)06 9763 2451

If you have questions about a Group booking, please call us toll free at 1(888) 446-5732, or direct at 1(617)829-2342.

If you’d rather reach out online, don't hesitate to contact us via our little green bubble chat service located in the bottom right corner of this page (hours for our chat service are the same as our customer service phone lines). 

Our customers’ happiness will always be our top priority.



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