Contact Us welcomes your questions and feedback. 

Please call us toll-free at (877) 375-7245 to speak with a member of our customer service team, or email us at Our direct local number in Italy is (+39) 06 9763 2451.

ItaliaRail customer service phone lines are open Monday through Friday, 9 a.m. to 9 p.m. ET, and 9 a.m. to 5 p.m. on Saturday and Sunday. 

Please don't hesitate to contact us via our Instant Messenger chat service on We are also proud to provide 24-hour email coverage. Let us know how we can help you. Our customers’ happiness is our top priority.

Group Discounts in Italy
Please go to our dedicated page and complete our Group Travel Form. One of our customer care specialists will be in touch with you to help you with your travel plans, and save you 10% - 30% on your trip.

Telephone & Email:

Toll-Free: (877) 375-7245
Direct US: (617) 925-7702
Direct Italy: (+39) 06 9763 2451

Mailing Addresses:

In the U.S.
PO BOX 428
Franklin, MA 02038
In the U.K.
ItaliaRail, LTD 
1 Derby Rd., Eastwood
Nottingham, NG16 3PA
In Canada
Railkey Technology 
370 Guy, Suite 207
Montreal, QC
H3J 1S6