Depending on the fare rule purchased your e-ticket might be non-refundable and non-changeable or may be only changeable or 75%-80% refundable. Please look at the order confirmation email sent at the time of purchase to validate the rules of your fare.
If you're not sure whether your tickets are refundable or changeable, email us firstname.lastname@example.org and be sure to include your order number. You can also contact our Customer Service How do I contact Customer Service?
In the event of printed Rail Passes please return if Refundable and not a Promotional Fare Pass:
All refund requests where noted above must be sent in a trackable manner to:
681 Washington St
Norwood, MA 02062
Note: Shipping and handling fees are non-refundable.