Depending on the fare rule purchased your e-ticket might be non-refundable and non-changeable or may be only changeable or 75%-80% refundable. Please look at the order confirmation email sent at the time of purchase to validate the rules of your fare.
If you're not sure whether your tickets are refundable or changeable, email us info@italiarail.com and be sure to include your order number. You can also contact our Customer Service How do I contact Customer Service?