How do I change a ticket/reservation?

Changing Reservations

An exchange of date and time is allowed on some fare rules. You only can change your ticket, if the rules of the fare you purchased allow you to change the ticket. Usually the cheaper the ticket the more restrictive it is. Therefore super-economy fares do not allow tickets to be changed or rebooked. Economy tickets allow one change and must be upgraded to a normal or base fare by paying the difference of the higher fare. Normal or base fares allow tickets to be changed. No station changes or substitutions are allowed. No seat changes are allowed.

We can not reduce the number of passengers from a Refundable ticket.  This would be considered a cancellation, less the ticket penalty fee, and we would rebook at the current days fare, if a cancellable fare was purchased.

Changes to your Ticket Reservation (PNR) can sometimes result in a fare increase—you will be charged the difference, in addition to any applicable Change Fees.

Please email us at or call us toll-free at (877) 375-7245 to speak with a member of our customer service team Please include your Order Number in your email. Our direct local number in Italy is (+39) 06 9763 2451.

In the case of Rail Passes: Passes must be sent back in a trackable manner if refundable. Promotional passes are not refundable as stated at time of purchase.

No Ticket Reservation (PNR) changes are allowed within 24 hours prior to your train’s scheduled Departure time.

Your Ticket Reservation (PNR) is only valid for the Departure and Arrival stations on the ticket. No station changes or substitutions are allowed.

For Rail Passes, all change requests where noted above must be sent in a trackable manner to:

681 Washington St
Suite 17
Norwood, MA 02062

Note: Shipping and handling fees are non-refundable.

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