The primary train station in Florence is Santa Maria Novella, a great example of Italian modernism from the 1930s. It's one of Italy's busiest stations, with 160,000 people passing through it every day, and takes its name from the Santa Maria Novella church across the piazza from the entrance.
There are 19 platforms at Firenze Santa Maria Novella (abbreviated Firenze SMN on most train schedules), which is right in the city center a short walk from the Duomo and other major sights. The entrance hall has the rail ticket office and a few shops and restaurants. This floor is also where you'll find a division of Florence's tourism office, a passenger lounge, a currency exchange desk, the left luggage office (near Platform 16), a post office, and the station's restrooms (near Platform 5).
Santa Maria Novella station has a Sala Freccia Club, available to travelers with a Gold or Platinum CARTAFRECCIA card or an Executive or AV Salottino ticket, near Platform 16 on the main level. The Sala Blu, for passengers with disabilities who need special assistance, is also on the main platform level of the station. An NTV office for Italo passengers—called Casa Italo—is on the platform level of the station, too.
The mezzanine level of the station has a restaurant, a pharmacy, and a bank, and the other levels—a basement and upper floors—are mainly for storage and office space.
The streets outside the train station are a major hub for bus lines in Florence. So although you can easily walk to most central destinations from Santa Maria Novella, you may come back to the station to catch a bus up to the Piazzale Michelangelo or to places like Fiesole, San Gimignano, or Siena.
Photo credit: Lorenzo Patoia