TRAIN INTERRUPTION DUE TO WEATHER DAMAGE IN FRANCE
Due to damage caused by weather in France, trains between Italy and France are experiencing delays, route restrictions, and cancellations.
We are here to help and apologize for any inconvenience you may experience. If you have purchased tickets from ItaliaRail.com and your train is canceled, you will receive a 100% refund.
We recommend that you do not travel by train during the next few days if at all possible. If you must travel we recommend that you verify if your train is affected here.
-
Frecciarossa trains 9292, 9281, 9287 and 9296 operating on the route Milan - Modane - Paris will not run until further notice
-
Frecciarossa trains 6651, 6655, 6650 and 6656 operating on the route Paris - Lyon will normally run.
INTERRUPTION DUE TO GOTTHARD TUNNEL CLOSURE
Due to a freight train derailment in the Gotthard Tunnel, trains between Italy and Switzerland are experiencing delays, route restrictions, and cancellations.
We are here to help and apologize for any inconvenience you may experience. If you have purchased tickets from ItaliaRail.com and your train is canceled, you will receive a 100% refund. We recommend not traveling along this route while this issue is still active.
Please find here below further details on the EC trains involved:
- EC trains 153,156,158, 307, 326 have been cancelled
- EC Trains 310, 314, 316, 318, 320, 322, 324, 332 will have delay on arrival of 60 minutes at Arth-Goldau, Zug and Zurich
- EC trains 311, 313, 315, 317, 319, 321, 323, 327, 329 will have an early departure of 60 minutes from Zurich, Zug and Arth-Goldau
- EC 312, 325: delay on arrival of 60 minutes has been confirmed, however as from 18/9 EC will run as direct trains, with no transfers
- EC 57 on 18/9 will run regularly. As from 19/09 to 22/10 it will change number to EC451 with same timetables and stops
- EC 151 on 18/9 has been cancelled. As from 19/9 to 22/10 it will change number to EC451 as follows:
- passengers from Frankfurt, Mannheim, Karlsruhe, Ringsheim, Freiburg, Basel Bad: train will change number from EC151 to EC451, arriving in Milan at. 16.40 (+50')
- passengers from Basel SBB: train will change number from EC151 to EC451, departure at 12:28 (+85') and arrival in Milan Cle 16.40 (+50')
- passengers from Olten: train will change number from EC151 to EC451, departure at 12:58 (+88') and arrival at Milan Cle 16.40 (+50')
- cancelled stops for passengers from Luzern, Arth Goldau, Altdorf, Bellinzona, Lugano, Chiasso, Como:
- *EC 308: cancelled stops: Bologna Cle, Modena, Reggio Emilia, Parma, Piacenza. In Milan the train will depart from Milano Cle (d. 16.10) instead of Rogoredo and Lambrate
- *EC 327: cancelled stops: Pavia, Tortona, Genova pp, Santa Margherita Ligure, Sestri Levante. In Milan train will arrive at Milano Cle a. 13.50) instead of Rogoredo and Lambrate
If you require any assistance, feel free to contact us at info@italiarail.com | U.S. toll-free (877) 375-7245 | Italy direct dial (+39) 06 9763 2451
WHAT HAPPENS IF MY TRAIN IS CANCELLED?
If the train has been canceled, the train staff should offer to assist you in booking the next available train. The law states that the train line has to provide alternative transportation to get you where you need to go
If they were not able to provide alternative transportation, you are eligible for a full refund, and we would be happy to file the claim on your behalf
Contact one of our Traveler Experience agents for a refund authorization form to sign and send back to us. Once received, we will process your refund immediately.
Please Note: If you choose to process the refund directly with TrenItalia, it could take upwards of six months to receive your refund. Trenitalia will contact you directly. ItaliaRail has no say, and plays no part, in the decision Trenitalia makes about your refund.
If you require any assistance, feel free to contact us at info@italiarail.com | U.S. toll-free (877) 375-7245 | Italy direct dial (+39) 06 9763 2451
Need a hotel because of a train interruption? Browse our great rates at top Italy hotels