If you require any assistance, feel free to contact us at info@italiarail.com | U.S. toll-free (877) 375-7245 | Italy direct dial (+39) 06 9763 2451
WHAT HAPPENS IF MY TRAIN IS CANCELLED?
If the train has been canceled, the train staff should offer to assist you in booking the next available train. The law states that the train line has to provide alternative transportation to get you where you need to go
If they were not able to provide alternative transportation, you are eligible for a full refund, and we would be happy to file the claim on your behalf
Contact one of our Traveler Experience agents for a refund authorization form to sign and send back to us. Once received, we will process your refund immediately.
Please Note: If you choose to process the refund directly with TrenItalia, it could take upwards of six months to receive your refund. Trenitalia will contact you directly. ItaliaRail has no say, and plays no part, in the decision Trenitalia makes about your refund.
If you require any assistance, feel free to contact us at info@italiarail.com | U.S. toll-free (877) 375-7245 | Italy direct dial (+39) 06 9763 2451
Need a hotel because of a train interruption? Browse our great rates at top Italy hotels