Find Train Tickets in Italy

Italy Train Disruptions & Cancellations

 

PLANNED STRIKES IN ITALY ON THURSDAY, NOVEMBER 30th FROM 9AM TO 5PM AND
9PM ON NOVEMBER 30th UNTIL 9PM ON DECEMBER 1st

We are here to help and apologize for any inconvenience you may experience. If you have purchased tickets from ItaliaRail.com and your train is canceled due to the strike, you will receive a 100% refund.

 

We recommend that you do not travel during the planned strike period if at all possible. If you must travel or have already purchased tickets, Trenitalia does have guaranteed service for certain trains during the strike.

 

If you already bought your ticket, please read the following instructions on how to verify if your train is affected. 

 

  1. Open the order confirmation email you received from us.
  2. Your train number is highlighted below
  3. Visit this link and search for your train number
    1. If your train is on the list, then it will be running for the day
    2. If your train is not on the list;
      1. You will receive an email from us with full details of what you need to do next
      2. If you do not hear from us, please reach out to us at strikehelp@italiarail.com | U.S. toll-free (877) 375-7245 | Italy direct dial (+39) 06 9763 2451

Updated information as of November 1, 2023 @ 10:00am ET:

INTERRUPTION DUE TO WEATHER DAMAGE IN FRANCE

Due to damage caused by weather in France, trains between Italy and France are experiencing delays, route restrictions, and cancellations.

We are here to help and apologize for any inconvenience you may experience. If you have purchased tickets from ItaliaRail.com and your train is canceled, you will receive a 100% refund.

We recommend that you do not travel by train during the next few days if at all possible. If you must travel we recommend that you verify if your train is affected here.

  • Frecciarossa trains 9292, 9281, 9287 and 9296 operating on the route Milan - Modane - Paris will not run until further notice

 

INTERRUPTION DUE TO GOTTHARD TUNNEL CLOSURE (SWITZERLAND / ITALY ROUTES)

Due to a freight train derailment in the Gotthard Tunnel, trains between Italy and Switzerland are experiencing delays, route restrictions, and cancellations.

We are here to help and apologize for any inconvenience you may experience. If you have purchased tickets from ItaliaRail.com and your train is canceled, you will receive a 100% refund. We recommend not traveling along this route while this issue is still active.

 

Schedule of Eurocity trains subject to the provision valid from Monday 23 October to Saturday 9 December:
• EC 151 Frankfurt am Main Hauptbahnhof (8:06) - Chiasso - Milano Centrale (3:50 pm): the train is canceled from Chiasso to Milano Centrale
• EC 156 Milano Centrale (8:10 am) - Chiasso - Basel Schweizer Bahnhof (12 :56): the train is canceled from Milano Centrale to Chiasso
• EC 158 Milano Centrale (10:10) - Chiasso - Basel Schweizer Bahnhof (14:56): the train is canceled from Milano Centrale to Chiasso
• EC 153 Basel Schweizer Bahnhof (3.03pm) - Chiasso - Milano Centrale (7.51pm): the train is canceled from Chiasso to Milano Centrale
• EC 307 Zürich Hauptbahnhof (6.33am) - Chiasso - Bologna Centrale (12.30pm): the train is canceled from Chiasso to Bologna Centrale
• EC 308 Bologna Centrale (1.30pm) - Chiasso - Zürich Hauptbahnhof (7.27pm): the train travels with the new relationship EC 308 Milano Centrale (4.10pm) - Chiasso - Zürich Hauptbahnhof (8pm: 27) and does not stop in Bologna Centrale, Modena, Reggio Emilia, Parma, Piacenza, Milano Rogoredo and Milano Lambrate.
• EC 326 Genova Piazza Principe (18:09) - Chiasso - Zürich Hauptbahnhof (23:27): the train is canceled from Genova Piazza Principe to Chiasso
• EC 327 Zürich Hauptbahnhof (10:33) - Chiasso - Genova Piazza Principe (15 :54): the train travels with the new EC 327 connection Zürich Hauptbahnhof (10:33) - Chiasso - Milano Centrale (14:07) and does not stop in Milano Lambrate, Milano Rogoredo, Pavia, Tortona and Genova Piazza Principe.
 

Eurocity trains subject to timetable change from Monday 23 October to Saturday 9 December and scheduled to depart from Zürich Hauptbahnhof one hour earlier than the following:
• EC 313 Zürich Hauptbahnhof (6.33) - Chiasso - Milano Centrale (10.50)
• EC 311 Zürich Hauptbahnhof (7.33) - Chiasso - Venezia Santa Lucia (14.42)
• EC 315 Zürich Hauptbahnhof (8.33 ) - Chiasso - Milano Centrale (12.50)
• EC 317 Zürich Hauptbahnhof (10.33) - Chiasso - Milano Centrale (2.50 pm)
• EC 319 Zürich Hauptbahnhof (12.33) - Chiasso - Milano Centrale (16.50 )
• EC 321 Zürich Hauptbahnhof (2.33pm) - Chiasso - Milano Centrale (6.50pm)
• EC 323 Zürich Hauptbahnhof (4.33pm) - Chiasso - Milano Centrale (8.50pm)
• EC 325 Zürich Hauptbahnhof (6.33pm) ) - Chiasso - Milan Centrale (10.50pm)
 

Eurocity trains routed on an alternative route in Swiss territory from Monday 23 October to Saturday 9 December and expected to arrive at destination with an increased travel time of up to 60 minutes:
• EC 312 Milano Centrale (7:10) - Chiasso - Zürich Hauptbahnhof (11:27)
• EC 314 Milano Centrale (9:10) - Chiasso - Zürich Hauptbahnhof (13:27)
• EC 316 Milano Centrale (11:10) - Chiasso - Zürich Hauptbahnhof (3.27pm)
• EC 318 Milano Centrale (1.10pm) - Chiasso - Zürich Hauptbahnhof (5.27pm)
• EC 320 Milano Centrale (3.10pm) - Chiasso - Zürich Hauptbahnhof (7.27pm)
• EC 310 Venezia Santa Lucia (3.18pm) - Chiasso - Zürich Hauptbahnhof (10.27pm)
• EC 322 Milano Centrale (5.10pm) - Chiasso - Zürich Hauptbahnhof (9.27pm)
• EC 324 Milano Centrale (7.10pm) ) - Chiasso - Zürich Hauptbahnhof (11.27pm)

 

If you require any assistance, feel free to contact us at info@italiarail.com | U.S. toll-free (877) 375-7245 | Italy direct dial (+39) 06 9763 2451

 

WHAT HAPPENS IF MY TRAIN IS CANCELLED?

If the train has been canceled, the train staff should offer to assist you in booking the next available train. The law states that the train line has to provide alternative transportation to get you where you need to go

If they were not able to provide alternative transportation, you are eligible for a full refund, and we would be happy to file the claim on your behalf

Contact one of our Traveler Experience agents for a refund authorization form to sign and send back to us. Once received, we will process your refund immediately. 

Please Note: If you choose to process the refund directly with TrenItalia, it could take upwards of six months to receive your refund. Trenitalia will contact you directly. ItaliaRail has no say, and plays no part, in the decision Trenitalia makes about your refund.

If you require any assistance, feel free to contact us at info@italiarail.com | U.S. toll-free (877) 375-7245 | Italy direct dial (+39) 06 9763 2451

Need a hotel because of a train interruption? Browse our great rates at top Italy hotels