Welcome and Assistance
All the major Italian stations offer travellers Welcome and Assistance Offices operated by specially trained personnel. Travellers can also make use of self-service baggage carts, comfortable waiting rooms, luggage storage offices, cash machines (ATMs), foreign exchange bureaux, tobacco shops, car rental offices, taxi services and tourist information offices.
Assistance for Travellers with Disabilities
The Blue Hall (known as 'Sala Blu' in Italian) is the reference point for disabled customers where the assistance services are coordinated. This special service is available in 14 main stations, and can be coordinated from 251 stations across Italy.
Services offered in these Blue Hall (or Sala Blu) locations are the following:
- Seat bookings
- Wheelchair bound customer assistance
- Wheelchair bound customers escort to the chosen train
- Assistance for connecting services
- Hand luggage service assistance, free of charge, on request
How to ask for the assistance service
Please contact us via email at email@example.com
For Eurostar Club Card holders, there is an exclusive service, the Eurostar Club Lounges, to be found in all major stations offering members hospitality and services designed to make their journey more comfortable.
In the main railway stations, these allow customers to wait comfortably for their train in the reserved mini-lounges while watching TV, leave small objects in safe custody and luggage at the station for up to 12 hours free of charge, arrange for car rentals, etc. Members have access to comfortable and elegant waiting rooms, equipped with televisions, video recorders, computers, fax machines, and photocopiers.