Depending on the mistake that has been made, and if your pass has not yet been activated, we can issue you a new rail pass. You will need to send the incorrect pass back to us via a traceable shipping method and pay a new shipping fee.
Rail pass exchanges must be made via the address listed below. Once your request is received in our office, we will exchange the pass. If there is a rate increase, you will just pay the difference in price plus a $15.00USD exchange fee, and new shipping charges. If the exchange causes a rate decrease, you will be charged a 15% cancellation penalty on the old pass, the cost of the new pass plus a new shipping fee.
All exchange requests where noted above must be sent in a trackable manner to:
ItaliaRail Exchanges
681 Washington St
Suite 17
Norwood, MA 02062
USA
Note: Shipping and handling fees are non-refundable.