Contact Us

ItaliaRail welcomes your questions and feedback. 

At ItaliaRail, we’ve helped millions of vacationers through their Italian holidays over the past 20 years. If you have any questions while you are in the booking stages of your trip or while you are abroad, don’t hesitate to contact us.

We’re here to help you! Contact our customer satisfaction team 24/7 at

Call us toll-free at 1(877) 375-7245 to speak with a member of our award winning customer service team. International charges may apply for those calling from outside of North America.

Our direct local number in Italy is (+39) 06 9763 2451.

ItaliaRail customer service phone lines are open Monday through Sunday, 9 a.m. to 9 p.m. ET.


Mailing Addresses:

In the U.S.
177 Huntington Ave Ste 1703
PMB 17937
Boston, Massachusetts 02115-3153

In the U.K.
ItaliaRail, LTD 
1 Derby Rd., Eastwood
Nottingham, NG16 3PA

In Canada
Railkey Technology
370 Guy, Suite 207
Montreal, QC
H3J 1S6


Telephone and email:
Toll-Free: 1(877)375-7245
Direct US: 1(617)925-7702
Direct Italy: (+39)06 9763 2451

If you have questions about a Group booking, please visit our Group Travel page.

If you’d rather reach out online, don't hesitate to contact us via our little green bubble chat service located in the bottom right corner of this page (hours for our chat service are the same as our customer service phone lines). 

Our customers’ happiness will always be our top priority.