Buying and Using your Pass or Ticket

Payment

We accept Visa, MasterCard, American Express and Discover credit cards using the Paymentech Payment Gateway. Personal and account information is secure on this site. We employ the latest 128-bit encryption SSL technology in all parts of our site that require any personal information. We will not bill the credit card until we ship the order. Please be sure to provide an exact billing address and telephone number; incorrect information may cause a delay in processing the order. We reserve the right to request additional identification by e-mail or telephone.

Shipping

Most orders received before 3:00pm EST Monday - Friday will be shipped the same day. Orders after 3:00pm EST are shipped the next business day. Passes are shipped via USPS or Internationally using DHL. Please note that we cannot deliver to P.O boxes when shipping with DHL. Delivery time for most standard US orders is 2-3 business days unless otherwise requested. International orders can take between 3-7 days. A signature is required for delivery of the package.

Rush Orders

It is possible to place a rush order. Please email us at for assistance and be sure to include your order number, name, address and departure date. We don’t ship on Saturday, Sunday or holidays, so please allow an additional 24 to 48 hours for weekend orders.

Validation

The rail pass will be validated twice. The first stamp is printed automatically by our office and will appear on the top right hand corner of the pass. The pass must begin use within 6 months of this validation.

On the first day of travel, the ticket/pass holder must go to the ticket office of the train station and have an official validate the pass. They should put a second stamp on the pass under the first one. This must be done in order for the journey to start and not risk having the pass confiscated. Please note that the pass must be validated at the station—a conductor on a train cannot validate the pass.

Flexi Passes or Select Passes

With a Eurail Pass Flexi or Select Pass, the day and month of the present travel day must be entered onto the grid at the bottom of the pass. Black or blue permanent ink is best, and the date must be entered in the international form of day/month/year (for example: July 24, 2008 = 24/07/08). Once on the train, the conductor will check the pass and see if the correct date has been entered.

Important Note:

Passengers must not enter the date in the American form of month/day/year. No erasable ink or tampering with the pass in any other way is acceptable. If caught, the pass will be confiscated; the holder will be subject to fines and may be denied further use of the rail system.

Using A Consecutive Day Pass

Entering the date of travel on to the pass is not required. The conductor will check the expiration date on the pass.