redemption-viva-fare
Redeeming Your Viva Fare Perks!
With your Viva Fare, you have access to premium perks and support to enhance your Italy trip. Below is a guide to all your perks and how to redeem them. Remember, we're here to assist you every step of the way.
Travel Savings
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- Use the promo code from your ItaliaFare welcome email by entering it in the "Add promo or discount code" field on the booking page to claim $25 off your first ItaliaTours order.
- Please note: This offer applies only to tours, not driver services (transfers).
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- Access weekly newsletters and premium digital content through Italy Magazine.
- Look for your Italy Magazine access email from support@italymagazine.com in your inbox.
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- Visit ItaliaDrive and enter code IPDRIVE15 at checkout for $15 off your booking.
Peace of Mind
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- Enjoy free luggage storage and access to the ItaliaPass lounge.
- Apply your ItaliaFare ID by entering it in the "Have an ItaliaPass or ItaliaFare? Enter your ID here" field on the booking page.
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- Available 24 hours a day, 7 days a week.
- Reach us at:
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- Please note: Applicable to upcoming trips for high-speed train tickets purchased at italiarail.com only!
- 100% refund on trip cancellations
- One free date or time change (class upgrades and/or route changes are not covered)
- Fine fighter protection
- Late train compensation
- Emergency medical expenses protection
- Personal accident protection
- Baggage and travel documents loss protection
- Travel delay and disruption expenses protection
For more information, click here.
To submit a claim, click here.