Important information regarding ticket changes due to Coronavirus (COVID-19)
If your travel plans have been affected by the Coronavirus (COVID-19), there are a few options available to you.
We encourage you to choose the option below that best fits your situation:
- If you purchased RailAid with your ticket(s) and your flight has been cancelled or you have a Doctor’s note stating that you are not able to travel, please fill out a travel change request. You will receive a travel credit with ItaliaRail for the full amount of your purchase that is valid for 5 years.
- If you purchased Travel Insurance* through another website, your personal policy or any other means, please reach out to that company directly.
- We are working hard with the train lines to determine the best way to satisfy all of our customer’s needs by developing a comprehensive policy to give you credit for your train tickets. Once we have finalized our new policy we will be reaching out to all of our customers. Thank you for your understanding.
We appreciate your patience while we work through this situation as it evolves. We will update this message as new information becomes available.
The ItaliaRail Team
*ItaliaRail’s RailAid product is NOT travel insurance