With our exclusive e-tickets, you will receive a minimum of two emails, more depending on the number of trains trips reserved. The first email is the order invoice confirmation showing the amounts paid, and the second shows the e-ticket booking "PNR" confirmation. Both emails will be sent immediately upon completion of your booking. Download the e-ticket at the paragraph HOW DOES MY TICKET WORK? Type: E-Ticket Click here for your Ticket(s) - that you will see in the documentation you will receive by email.
For any orders that must be printed and shipped to you, most orders received before 3:00pm EST Monday-Friday will be shipped the same day. Orders received after 3:00pm EST are shipped the next business day.
Delivery time for most standard US orders is 2-3 business days, unless otherwise requested. International orders can take between 3-7 days. A signature is required for delivery of the package. You can place a rush order if you need to. Please email us for assistance, and be sure to include your order number, name, address, and departure date.
Please be sure there is enough time for your order to reach you prior to departure. No orders are shipped on Saturdays, Sundays, or US holidays, so allow an additional 24-to-48 hours for weekend orders. ItaliaRail is not responsible for weather-related delays or situations beyond our control. For questions regarding delivery, include your Order ID number and name in an email to firstname.lastname@example.org.