RailAid™ trip assistance and benefits for train travelers

Count on RailAid for peace of mind during your trip to Italy
You can add RailAid to your ItaliaRail purchase, once you have your train tickets in your cart, to access priority assistance on your train travels.
About RailAid

Sit back and relax, knowing you’ll have extra protection and help if things don’t go as planned during your vacation in Italy. We recommend RailAid to all our customers to make sure you get attentive support when and where you need it. 

When RailAid is added at the time of train ticket purchase, you are entitled to all the benefits of RailAid, including:

Trip changes and cancellation: RailAid allows for ticket changes or a cancellation credit for any reason within the first 48 hours after purchase and changes or cancellation for specific reasons up to the train’s departure time.*

Trip Interruption: In the event of a strike, loss or theft of a Eurail/InterRail pass, RailAid provides credit for the unused portion a ticket or pass if a traveler must cancel or interrupt their trip for a specific reason.*

Access to the ItaliaPass Lounge: RailAid members can relax and benefit from the many services available at our ItaliaPass Lounge at Rome’s Termini station. Access fast Wifi, coffee and snacks, airport transfers, and rely on support and advice from our concierge. 

Priority assistance: Before travelling and while in Italy, RailAid members have access to the following toll-free line and priority email help desk: RailAid@italiarail.com or calling 1-877-4RAILAID (1-877-472-4524)

RailAid is not travel insurance but it is designed to help you mitigate the cost and concern of unexpected issues that may arise.

*See the Terms and Conditions below for details.

How it works

We know how important it is for you to have travel assistance and assurance that your trip is protected from unforeseen events.

When RailAid is added at the time of train ticket purchase, you are entitled to all the benefits of RailAid, including priority assistance while traveling, access to the ItaliaPass Lounge, discounts on rail related services and the ability to change or receive a full credit of your tickets based on the covered conditions listed below. 

For advanced purchase tickets, RailAid will come into effect for the Value Pack and all other tickets purchased together with the Value Pack once the schedule is finalized and the ticket is issued.

You can purchase this service on its own, or as a part of the Value Pack, where it covers all rail tickets purchased within a single order on our website at the same time with RailAid. 

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