Baggage Service in Italy

Make your train trip hassle-free and book your own personal assistant and porter at the station. Our VIP meet-and-greet service is available in Rome, Florence, Venice, Milan and Naples.

Baggage Service in Italy



Members enjoy discounts on baggage services in Rome,
Florence, Milan, Naples & Venice.

SPECIAL OFFER: Just $29 for customers at checkout!

Whether you’re arriving at, or departing from, any major train station in Italy, the experience can be stressful. Relax! You’re on vacation—why not make it easy on yourself with our VIP baggage service? Our friendly English-speaking staff greets you at your train, takes your bags, and helps guide you to where you need to go.

On Arrival: Your personal assistant is at your service from the time you arrive. After meeting you on the train platform, he or she can assist you with translation, travel information, recommendations, and anything else you might need. Your personal porter will unload your luggage for you and bring it to your chosen drop-off point.

On Departure: Your personal assistant will greet you at our station meeting point and your very own porter will take care of your luggage under their guidance. They will load your bags onto the train, and you will be escorted right to your train seat.

Our meet-and-greet service also includes VIP access at the ItaliaPass Lounge should your travels take you through Rome’s Termini station.

Service hours: 9:30 a.m. to 5 p.m., 7 days a week.



✓    Add up to 2 extra bags at a cost of $5 per bag

✓    Porters are not allowed to carry personal handbags

✓    Service on departure:

       Meeting point: indicated on the map attached to confirmation email.

       Meeting time: 40 minutes before the train's departure time; greeter and porter will not be present earlier



Rome - Termini Train Station

Florence - Firenze Santa Maria Novella Train Station

Venice - Venezia Santa Lucia Train Station

Milan - Milano Centrale Train Station

Naples - Napoli Centrale Train Station


Join ItaliaPass >>

ItaliaPass members enjoy exclusive discounts in Italy on hotels, dining, shopping, 
tours and activities, plus VIP Lounge access at Rome's Termini train station!

Join ItaliaPass for only $49* here.

Already a member? Sign-in here.

*Price of annual memberships covers 2 adults, 2 children.